• Possibility to get information on the Internet, office/booking
• Daily opening hours: Mon - Sat 9:00 am to 6:00 pm
• Personal customer service by the same advisor
• Timely dispatch ot the offers including "getting there" information
• Mulitlingual personnel (German, English +) 

• Ample and free parking
• Well-groomed station with sufficient seating and possibiliy to warm-up
• Impeccable sanitary facilities (WC and shower rooms)
• Spacious changing units
• Cabinets and lockers for clothes and valuables
• Catering facilities for food and drinks
• Opening times, 6.5 days per week
• Enough space for larger groups (50 - 100 guests)
• Washing facility - (washing machine) for desinfection of the neoprene material

• Neoprene suit and jacket (3.5 - 4 mm)
• Shoes
• Certified helmet (CE Norm)
• Certified life jacket (CE Norm)

• Neoprene suit and jacket (5.5 - 7 mm)
• Neoprene socks (3 - 5 mm)
• Special canyoning shoes
• Certified helmet (CE Norm)
• Certified life jacket (CE Norm)
• Certified harness (CE Norm)
• Step IN
• Regular servicing of the equipment (check-up, disinfection, replacement of old and faulty equipment with new equipment)

• Certified rafting guides without exception
• Authorised canyoning guides
• Mountain guides for via ferratas
• Regular training in the different fields
• Personnel who is familiar with the place
• Mulitlingual (German, English +)
• New certified canyoning or rafting guides are assigned to experienced "senior supervisors" in the first years
• Guiding on WW routes IV - V only after the 3rd year and only with approval of the company

Rafting: a raft (boat) is always accompanied by a safety kayak - no matter which section it is on

Ötztaler Ache River: legally there are always 2 guides on one boat (1 boat, 2 guides + safety kayak rider) guide/guest ratio for one raft is 3:6

Guidlines for rafting routes for children/youths or familiies respectively: Tirolean Rafting Association guidelines